Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: January 15, 2024

At Ignis Flare Quenth Architectural Studio ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our website or by phone
  • Request a consultation or quote
  • Subscribe to our newsletter or marketing communications
  • Apply for career opportunities
  • Participate in surveys or feedback forms

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and business information
  • Project details and specifications
  • Professional credentials and employment history (for job applications)
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookie data and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To provide architectural services, respond to inquiries, and fulfill project requirements
  • Communication: To contact you regarding your projects, appointments, and service updates
  • Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
  • Website Improvement: To analyze usage patterns and improve our website functionality
  • Legal Compliance: To comply with applicable laws, regulations, and professional standards
  • Business Operations: To maintain records, process payments, and manage client relationships
  • Recruitment: To evaluate job applications and conduct hiring processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Engineering and structural consultants
  • IT service providers and website hosting companies
  • Payment processors and accounting services
  • Marketing and communication platforms

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to:

  • Comply with legal processes
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Respond to emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data transmission using SSL/TLS technology
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Canadian Privacy Rights (PIPEDA)

Under Canadian privacy law, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Withdrawal of Consent: Withdraw consent for certain uses of your information
  • Complaint: File a complaint with the Privacy Commissioner of Canada

6.2 General Rights

  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your information in a portable format
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and why it was collected
  • Legal, regulatory, and professional obligations
  • Contractual requirements and project timelines
  • Statute of limitations for potential legal claims

When personal information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this page
  • Sending email notifications for significant changes (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ignis Flare Quenth Architectural Studio
1205 West Pender Street, Suite 420
Vancouver, BC V6E 2S9, Canada

Phone: (604) 555-0127
Email: info@ignisflarequenth.info

Privacy Officer: Available Monday - Friday, 9:00 AM - 5:00 PM PST

Contact Us

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our website or services.